Advanced Support Engineer – I (Cybersecurity)

Location: U.S. Remote

Salary: $83K–$99K estimated base salary, plus bonus eligibility.

Company

hirify.global develops an AI-powered, cloud-native identity security platform for securing human and machine identities across cloud, infrastructure, data, SaaS applications, and AI environments.

What you will do

• Manage escalated enterprise customer cases as the primary technical and case-management contact.
• Diagnose, troubleshoot, and resolve advanced issues across hirify.global software products and platforms.
• Investigate root causes involving operating systems, networking, product behavior, and code functionality.
• Collaborate with engineering and product teams to deliver timely solutions and share customer insights.
• Document findings, solutions, and best practices to improve knowledge sharing and prevent recurring issues.
• Mentor Technical Support Engineers and participate in a shared on-call rotation covering evenings, weekends, holidays, and production escalations.

Requirements

• Experience in enterprise customer support, technical support, advanced troubleshooting, or similar software-support roles.
• Strong customer and case-management skills, including handling difficult or frustrated customers professionally.
• Knowledge of networking protocols and troubleshooting, including TCP/IP, DNS, routing, and firewalls.
• Working knowledge of Linux, Unix, or Windows operating systems and software code-debugging principles.
• Excellent written and verbal English communication skills are required.
• Must already have U.S. work authorization; hirify.global does not consider candidates requiring current or future U.S. work authorization sponsorship.

Nice to have

• Bachelor’s or advanced degree in Computer Science or a similar discipline, or equivalent experience.
• Knowledge of cloud architectures and platforms such as AWS, Azure, Microsoft 365, and Google Cloud.
• Understanding of object-oriented principles, the .NET Framework, and relational databases.
• Experience with C#, C++, Angular, PowerShell, Python, Bash, SQL, or hirify.global products.

Culture & Benefits

• Culture based on spirited collaboration, trust, respect, ownership, nimbleness, and global perspectives.
• Healthcare insurance, pension or retirement matching, comprehensive life insurance, and an employee assistance program.
• Paid time off and company holidays.
• Competitive salary, performance-based bonus opportunities, and career progression.
• Continuous learning and meaningful work focused on protecting human and machine identities.

Hiring process

• Conditional offers include comprehensive criminal background, education, and employment verification.
• Publicly available social media profiles may be reviewed as part of the hiring process.