Advanced Support Engineer – I (Cybersecurity)

Location: U.S. Remote; candidates must already have U.S. work authorization, as sponsorship is not available.

Salary: $83K–$99K estimated base salary, plus potential bonus.

Company

hirify.global develops an AI-powered, cloud-native identity security platform for securing human and machine identities across cloud infrastructure, traditional systems, data, SaaS applications, and AI environments.

What you will do

• Act as the primary point of contact for escalated enterprise customer cases.
• Diagnose, troubleshoot, and resolve advanced technical issues across hirify.global software products and platforms.
• Analyze product behavior across Linux, Unix, and Windows environments, including networking and operating system interactions.
• Collaborate with engineering and product teams to identify root causes and deliver timely solutions.
• Manage sensitive customer situations, rebuild trust, and communicate complex technical issues clearly.
• Document findings and best practices, support continuous improvement, and mentor Technical Support Engineers.

Requirements

• Experience in enterprise customer support, technical support, or advanced troubleshooting for software solutions.
• Strong case management, prioritization, analytical thinking, and problem-solving skills.
• Knowledge of TCP/IP, DNS, routing, firewalls, and other networking concepts.
• Understanding of Linux, Unix, or Windows operating systems and software debugging principles.
• Excellent written and verbal English communication skills required.
• Must already have U.S. work authorization; F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, and other sponsorship-dependent authorization are not accepted.

Nice to have

• Bachelor’s or advanced degree in Computer Science or a related discipline, or equivalent experience.
• Knowledge of cloud architectures, AWS, Azure, Microsoft 365, or Google Cloud.
• Understanding of object-oriented principles, the .NET Framework, and relational databases.
• Familiarity with C#, C++, Angular, PowerShell, Python, Bash, or SQL.
• Experience administering a hirify.global product.

Culture & Benefits

• Collaborative global environment focused on innovation, continuous learning, and professional growth.
• Performance-based bonus or role-based incentive programs may be available.
• Healthcare insurance, retirement matching, life insurance, employee assistance program, paid time off, and company holidays.
• Core values include spirited collaboration, trust, respect, ownership, nimbleness, and global teamwork.