Support Engineer I

TL;DR

Support Engineer I: Helping developers create and debug applications on the hirify.global platform with an accent on technical problem-solving, identifying bugs, and providing technical guidance. Focus on working with support tickets, maintaining knowledge bases, and supporting customer communications for incidents.

Location: Hybrid in Foster City, CA, with in-office attendance required Monday, Wednesday, and Friday.

Salary: $110,000 – $140,000

Company

hirify.global is an agentic software creation platform that enables anyone to build applications using natural language and democratizes software development for millions of users worldwide.

What you will do

• Work directly with hirify.global customers via support tickets to solve technical product issues, bugs, and provide technical guidance.
• Meet daily ticket volume and resolution time targets.
• Collaborate with the Support team to represent user needs to the rest of hirify.global.
• Directly contribute to and maintain the Support team's Knowledge Base.
• Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for engineering triage.

Requirements

• Prior experience in software development or relevant technical support.
• Proven ability to work efficiently in fast-paced, high-volume support environments.
• Strong time management and ticket triage skills.
• Excellent communication skills with initiative to ask questions.
• Experience with support tools and ticketing systems (e.g., Zendesk).
• Work authorization for the US is required.

Nice to have

• Has used hirify.global in the last 3 to 6 months.
• Experience working with IDEs, terminals, or other common developer tools.
• Experience with AI tools (Claude, ChatGPT, etc.).

Culture & Benefits

• Competitive Salary & Equity with a 401(k) Program.
• Health, Dental, Vision, and Life Insurance.
• Paid Parental, Medical, Caregiver Leave, and Flexible Time Off.
• Autonomous work environment and In-Office Set-Up Reimbursement.
• Monthly Wellness Stipend and Quarterly Team Gatherings.