Support Engineer I

Location: Hybrid role based in the Foster City, California office, with in-office work required on Mondays and Wednesdays. The schedule runs from Saturday through Wednesday.

Salary: $110,000–$140,000 base salary annually, plus equity.

Company

Replit is an agentic software creation platform that enables application development through natural language and serves millions of users worldwide.

What you will do

• Resolve technical product issues, bugs, and usage questions through customer support tickets.
• Provide technical guidance while meeting ticket-volume and resolution-time targets.
• Collaborate with the Support team to communicate user needs across Replit.
• Contribute to and maintain the Support team's knowledge base.
• Support customer communications during outages and incidents and report bugs for engineering triage.
• Build and maintain internal support tools and automate repetitive tasks.

Requirements

• Prior software development or relevant technical support experience.
• Experience working in fast-paced, high-volume support environments with productivity metrics.
• Strong time management, ticket triage, communication, and reporting skills.
• Experience with support tools and ticketing systems such as Zendesk.
• Recent Replit usage within the last 3–6 months.
• Experience with IDEs, terminals, developer tools, and AI tools such as Claude or ChatGPT.

Nice to have

• Experience building or maintaining automation and self-healing systems.
• Experience explaining complex technical concepts to technical and non-technical audiences.

Culture & Benefits

• Autonomous work environment within a small global team of support specialists and engineers.
• Competitive salary and equity.
• Health, dental, vision, life, disability, parental, medical, and caregiver benefits.
• 401(k) program with a 4% match for US employees.
• Flexible time off, holidays, wellness stipend, commuter benefits, and office setup reimbursement.
• Quarterly team gatherings and in-office amenities.