Support Engineer III (Cybersecurity)

Location: Remote - United States

Salary: $85,700–$107,100 annual base salary, plus potential discretionary bonus and equity.

Company

hirify.global provides cybersecurity threat hunting, detection, and remediation technology for commercial customers.

What you will do

• Resolve complex technical issues escalated from Tier 1 and Tier 2 support teams.
• Troubleshoot software issues involving microservices, APIs, containers, cloud services, and system integrations.
• Use Zendesk automation, triggers, macros, Superblocks, n8n, Tines, and webhooks to optimize support workflows.
• Analyze ticket trends, account management requests, system anomalies, deployments, and configuration issues to implement proactive solutions.
• Collaborate with Engineering and Product teams to report and prioritize bugs and enhancements.
• Create documentation and training materials while mentoring junior engineers and driving continuous improvement.

Requirements

• 5+ years of experience in technical or customer support within complex software environments.
• Strong Zendesk expertise, including automations, triggers, and macros.
• Understanding of microservices architecture, APIs, Docker, cloud services, and DevOps practices.
• Advanced knowledge of Windows, macOS, and Linux, plus experience with PowerShell, Sysinternals Suite, and remote support tools.
• Familiarity with Python, Bash, or Ansible and strong networking knowledge covering IP addressing, VLANs, DNS, DHCP, and firewalls.
• Applicants must be based in the United States; strong customer communication, problem-solving, and independent work skills are required.

Nice to have

• CompTIA A+, Network+, or Security+ certification.

Culture & Benefits

• Remote work arrangement for the United States.
• Eligible US employees receive health, vision, dental, and life insurance.
• Robust 401(k) plan and discretionary time off.
• Equity participation is available globally, with details varying by location and employment structure.
• Focus on continuous learning, professional development, and equal employment opportunity.