Senior Technical Support Engineer (Cybersecurity)

Company

hirify.global is the global identity security leader protecting Paths to Privilege™ through an identity-centric cybersecurity SaaS portfolio.

What you will do

• Manage customer communication and expectations for assigned enterprise accounts.
• Provide phone, email, and chat support while troubleshooting complex technical issues.
• Act as a liaison between customers and internal Engineering, Sales, and Field Engineer teams.
• Transition product issues to Tier 3 Support and track status updates for customers.
• Escalate critical roadblocks to the Technical Support Manager.
• Participate in an on-call rotation for the assigned product team.

Requirements

• 5+ years of enterprise software customer support or IT-related support experience.
• Advanced proficiency in Windows Server OS, Active Directory, GPO, and Networking (DNS, TLS, packet captures).
• Intermediate experience with UNIX/Linux OS, Azure/Entra ID, and AWS IAM.
• Strong command-line skills including PowerShell, CMD, and UNIX/Linux shells.
• Proven ability to drive technical investigations independently in remote environments.
• Excellent verbal and written communication skills.

Nice to have

• Experience with Kubernetes, Terraform, and CI/CD technologies.
• Knowledge of REST APIs and scripting (Bash, Python, Ruby).
• Familiarity with security frameworks like SOC 2, ISO 27001, or HIPAA.
• Experience with AI chatbots and monitoring tools like DataDog.

Culture & Benefits

• Culture of flexibility, trust, and continual learning.
• Supportive environment focused on professional growth and impact.
• Commitment to diversity and inclusion as guiding values.
• Collaborative team structure across global offices.