Service Engineer (IoT)

Location: San Francisco, United States; hybrid with at least 3 days per week in the San Francisco office

Salary: $115,000–$145,000 per year, plus equity

Company

hirify.global is a venture-backed climate technology company developing clean-energy solutions for homes, vehicles, backup power, and distributed electrical grids.

What you will do

• Act as a Tier 3 escalation point for technically complex product and field issues.
• Coordinate service dispatches with installers, homeowners, customer support, and engineering teams.
• Troubleshoot products using SSH, command-line tools, Linux systems, networking diagnostics, and database queries.
• Create basic scripts and light coding for product and database analysis.
• Identify patterns across site issues and turn them into clear problem statements.
• Document troubleshooting knowledge, support continuous improvement, and ensure clear shift handoffs.

Requirements

• 2+ years of experience as a service engineer, product support engineer, or in a similar role.
• Experience with ticketing tools such as Zendesk, JIRA, or Salesforce.
• Experience troubleshooting networking issues or IoT devices.
• Experience with Linux systems, SQL, and command-line interfaces.
• Strong technical problem-solving, communication, organization, and customer-service skills.
• Willingness and ability to work from the San Francisco office at least 3 days per week.

Nice to have

• Experience with Zendesk or Salesforce.
• Technical troubleshooting experience with software and hardware products.
• Experience with networking equipment and connected devices.
• Knowledge of solar power, residential energy storage, embedded electronics, power electronics, AC/DC power, or EVSE.
• Experience with databases and automated analysis tools using SQL or Python.

Culture & Benefits

• Open communication, teamwork, and a practical approach to complex challenges.
• Medical, dental, and vision coverage with 100% employee premiums for base plans.
• Parental leave of up to 24 weeks, depending on eligibility.
• Flexible hours, one holiday per month, and flexible time off.
• Employee Resource Groups, monthly social events, recognition programs, and learning sessions.

Hiring process

• Apply online; the next steps are provided during the hiring process.