Mission Director - Cyber

Location: United States - Remote

Base salary: $145,000–$185,000 per year. Total on-target earnings: $290,000–$370,000.

Company

hirify.global delivers secure, cloud-native software delivery solutions for defense, civil agencies, and other mission-focused enterprise customers.

What you will do

• Build and maintain relationships with mission partners, supporting customer satisfaction, retention, and alignment with mission outcomes.
• Improve onboarding, accelerate time-to-value, promote product adoption, and facilitate retrospectives after value is achieved.
• Act as a trusted advisor and customer advocate while monitoring partner health and communicating feedback progress.
• Identify account expansion and cross-selling opportunities, maximize contract value, and collaborate with the Cyber Account Executive.
• Relay customer feedback to Product and advocate for Cyber-specific product enhancements.
• Track and report retention, customer health, time-to-value, and adoption KPIs; conduct quarterly business reviews.

Requirements

• Experience managing customer relationships and supporting retention, adoption, satisfaction, and long-term account success.
• Ability to identify expansion opportunities, scope flexible contracts, and collaborate on cross-selling into adjacent Cyber programs.
• Ability to advocate for customer needs across internal teams and translate feedback into product priorities.
• Experience tracking customer success metrics and presenting progress and future goals in QBRs.
• Ability to balance time-to-value, contract renewal, and gross profit margins across a Cyber Operations domain.

Culture & Benefits

• Work focused on secure software delivery for U.S. defense and civil agencies.
• Medical, dental, and vision coverage with premiums fully paid by the company.
• Health savings account, life insurance, disability insurance, 401(k), stock options, and a home office budget.
• Flexible Time Off, federal holidays, extended Thanksgiving and winter holiday leave, and paid parental leave.
• Reimbursement for approved training, subscriptions, and conference attendance expenses.