Sr Technical Account Manager (AI)

Location: United States, Remote

Salary: $150,000–$200,000 USD per year

Company

hirify.global provides an enterprise platform for building, deploying, and governing analytics, machine learning, and AI applications across multi-vendor data and cloud environments.

What you will do

• Partner with Customer Success and strategic customers to define technical priorities, engagement plans, milestones, and deliverables.
• Act as a primary technical advisor on hirify.global platform architecture, deployments, expansions, upgrades, security, data management, compute resources, ML-Ops, and monitoring.
• Provide hands-on troubleshooting and support for hirify.global implementations within customer systems.
• Maintain centralized technical account information, contribute to account strategy, and communicate feature requests to Product and R&D.
• Advise customer technology leaders on companion technologies and technical strategies, including edge computing, deep learning, and advanced ML-Ops.
• Improve Field Engineering scalability through documentation, process optimization, and peer enablement.

Requirements

• 7+ years of experience in a customer-facing technical role.
• Confidence in client-facing interactions and experience working across pre-sales and post-sales.
• Strong Linux system administration and networking experience.
• Experience with authentication and authorization systems such as LDAP, Kerberos, AD, and IAM.
• Hands-on experience with AWS, Azure, or GCP and the Kubernetes ecosystem, including setup, administration, troubleshooting, and tuning.
• Experience with Hadoop and/or Spark setup, administration, troubleshooting, and tuning.

Nice to have

• Experience with Python.
• Knowledge of Java.
• Knowledge of ML-Ops.

Culture & Benefits

• Stock options and comprehensive medical, dental, and vision plans.
• Flexible spending accounts and pre-tax commuter benefits.
• 401(k) company match.
• Paid vacation, sick leave, and parental leave.
• Employer-paid disability coverage and additional health and wellbeing benefits.

Hiring process

• Initial call with Technical Recruiting.
• Video interview with the USA TAM Director, followed by a technical home assessment and debrief with TAM team members.
• Final interview with the Global VP of Field Engineering.