Sr Technical Account Manager - East (AI)

Location: Remote, United States

Base pay: $150,000–$200,000 USD per year; eligible roles may also receive commission or other variable compensation.

Company

hirify.global provides an enterprise AI platform for designing, deploying, governing, and operating analytics, machine learning, and AI agents across multi-vendor environments.

What you will do

• Work with Customer Success and strategic customers to identify priorities, define engagement plans, manage milestones, and mitigate issues and risks.
• Centralize client technical information and contribute to account strategy with account-team members.
• Advise customers on hirify.global platform architecture, deployments, expansions, upgrades, security, data management, compute resources, MLOps, and monitoring.
• Provide hands-on troubleshooting and technical guidance for product implementations within customer systems.
• Record and communicate feature requests to Product and R&D, and advise technology leaders on companion technologies and hirify.global strategies.
• Contribute to Field Engineering scalability through documentation, process optimization, and peer upskilling, including support for edge computing, deep learning, and advanced MLOps approaches.

Requirements

• 7+ years of experience in a customer-facing technical role.
• Confidence and comfort in client-facing interactions, with the ability to work in both pre-sales and post-sales contexts.
• Strong Linux system administration experience, including networking.
• Experience with authentication and authorization systems such as LDAP, Kerberos, Active Directory, and IAM.
• Hands-on experience with cloud services such as AWS, Azure, and GCP.
• Hands-on Kubernetes ecosystem experience covering setup, administration, troubleshooting, and tuning.
• Experience with the Hadoop and/or Spark ecosystem covering setup, administration, troubleshooting, and tuning.

Nice to have

• Experience with Python.
• Some knowledge of Java.
• Some knowledge of MLOps.

Culture & Benefits

• Medical, dental, and vision plans, flexible spending accounts, and pre-tax commuter benefits.
• 401(k) company match, paid vacation and sick leave, and paid parental leave.
• Employer-paid disability coverage, stock options, and additional health and wellbeing benefits.
• Equal opportunity practices focused on dignity, fairness, inclusion, and support for accommodations.

Hiring process

• Initial call with a Technical Recruiting team member, followed by a video call with the USA TAM Director.
• Home technical assessment, followed by a debrief with TAM Team members.
• Final interview with the Global VP of Field Engineering.