Technical Trainer & Instructional Designer

Location: Hybrid in North Andover, Massachusetts, United States. Office attendance is required Monday through Wednesday, with remote work available Thursday and Friday. In-person training may require Monday–Friday office attendance, and up to 30% domestic travel to Learning Center locations, hirify.global facilities, field locations, and customer sites.

Salary: $116,000–$130,000 yearly.

Company

hirify.global develops plumbing products and smart, connected, sustainable water solutions for residential and commercial customers.

What you will do

• Deliver hands-on and virtual instructor-led training on plumbing products and water system solutions.
• Design and update instructor-led, Lunch & Learn, and e-learning curricula.
• Partner with product engineering, technical support, sales, marketing, customers, and channel partners to identify training gaps and improve product knowledge, installation quality, and customer satisfaction.
• Mentor and coach Technical Instructors and Instructional Designers.
• Maintain training equipment, lab facilities, and demonstration units.
• Develop training policies, procedures, standards, templates, and instructional design projects.

Requirements

• Bachelor’s degree in a relevant technical field or education, or equivalent experience; 10+ years of directly relevant experience may substitute for a degree.
• At least 6 years of experience as a technical instructor, course developer, or instructional designer in construction, mechanical engineering, plumbing, or industrial products.
• Deep knowledge of water-based plumbing systems, including potable water, hydronic cooling, fire protection, and municipal systems, as well as HVAC and flow-control products.
• Strong Microsoft Office skills, especially PowerPoint, and comfort working in a hybrid office environment.
• Ability to lift and carry training equipment and demonstration units weighing up to 50 pounds and set up training lab equipment.

Nice to have

• Experience with ADDIE or a similar instructional design methodology.
• Experience training on plumbing or HVAC products.
• Hands-on trade experience as a journeyman plumber, pipefitter, or similar professional.
• Customer-facing experience and familiarity with hirify.global products or competitor equivalents.

Culture & Benefits

• Team-oriented and supportive working environment.
• Medical and dental coverage, retirement benefits, paid maternity and paternity leave, paid holidays, and paid time off.
• Professional development opportunities and educational reimbursement.
• Fitness reimbursement and employee discount programs.