Senior Customer Success Manager (Cybersecurity)

Location: Japan, APAC; willingness to travel to customer sites up to 30% and participate in regional events is required.

Company

hirify.global provides browser and agent runtime security through a cloud-based platform that protects organizations from threats across the web, documents, and email.

What you will do

• Own strategic relationships with complex enterprise customers across Japan and advise CTOs, CISOs, security architects, and security engineers.
• Lead QBRs and executive touchpoints, present cloud security assessments, and provide forward-looking recommendations.
• Drive customer retention, adoption, deployment success, renewals, and expansion opportunities in partnership with sales.
• Anticipate deployment risks and partner with technical teams on system design, configuration, resiliency, statements of work, and implementation playbooks.
• Run regional workshops and user groups, synthesize customer feedback with AI tools, and relay insights to product and engineering teams.
• Mentor junior CSMs and contribute playbooks, workshops, and broader account-strategy planning.

Requirements

• 8–10+ years of experience in a customer-facing technical role supporting complex, high-value accounts.
• Native or near-native Japanese proficiency, including the ability to negotiate, present, interpret technical documentation, and build trust with executives.
• Professional English fluency for internal collaboration.
• Deep knowledge of proxies, firewalls, SSL/TLS, IPSec, SSO, MDM, cloud APIs, SIEM, DLP, and CASB gateways.
• Experience deploying security solutions for large enterprise customers and managing multi-stakeholder environments.
• Strong executive communication, project management, organizational skills, independent judgment, and mentoring ability.

Nice to have

• Experience with AI-assisted tools for CRM, meeting summaries, call preparation, or customer data analysis.
• Knowledge of hirify.global's isolation platform or similar web and email security technologies.
• Experience in SaaS or high-growth technology companies, APAC, or Japanese enterprise environments.
• Security certifications such as CISSP or CEH, or formal security training.
• Experience with customer advisory boards, customer communities, or formal mentoring.

Culture & Benefits

• Culture centered on Proactive Leadership, Straight Talk, United Impact, Elevated Talent, and Customer-Compelled decision-making.
• Focus on ownership, direct communication, cross-functional collaboration, high standards, and customer outcomes.
• Opportunity to work with major enterprise and government customers on browser and AI agent security.
• Regional customer workshops, user groups, and events are part of the role.