Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing a portfolio of strategic accounts to ensure successful deployment and adoption of the enterprise browser with an accent on relationship management and business goal achievement. Focus on driving product adoption, identifying expansion opportunities, and building operational frameworks for customer success.

Location: Must be based in the Dallas/Coppell headquarters (Onsite)

Company

hirify.global is an enterprise browser company redefining the future of work for large organizations through secure browser technology, recognized as one of LinkedIn's Top Startups of 2024 in Dallas.

What you will do

• Act as the primary point of contact for strategic clients, ensuring satisfaction and goal alignment throughout the customer journey.
• Develop long-term relationships with stakeholders ranging from C-level executives to technical subject matter experts.
• Drive successful deployment and adoption of the hirify.global browser through proactive guidance and regular business reviews.
• Collaborate with Sales, R&D, Marketing, and Support teams to provide a seamless and comprehensive customer experience.
• Identify opportunities for upselling and cross-selling additional products and services.
• Manage onboarding, training, and enablement processes across different user personas.

Requirements

• Bachelor’s degree in Computer Science, Business, or a related field.
• 2–10+ years of proven experience in customer success within the software industry.
• Experience in a high-touch model managing a small portfolio of accounts (fewer than 20).
• Strong project management skills and proficiency with CRM software such as Salesforce.
• Solid understanding of cybersecurity principles.
• Must be based in the Dallas/Coppell headquarters.

Nice to have

• Experience with CS platforms such as Planhat or Gainsight.
• Familiarity with JIRA and software development lifecycle tools.
• Knowledge of network security, end-user experience, and operational IT processes.

Culture & Benefits

• Opportunity to work at a top-recognized startup with experienced leaders in security and browser technology.
• High-impact role involving the creation of new frameworks, templates, and processes for customer success.
• Dynamic environment backed by leading venture funds like Sequoia Capital and Insight Partners.