обновлено 7 дней назад
Customer Success Manager (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (Cybersecurity): Managing strategic enterprise customer accounts and driving deployment, adoption, onboarding, and business outcomes for Island's enterprise browser with an accent on stakeholder management, technical support coordination, and customer engagement. Focus on building success frameworks, identifying expansion and renewal risks, and translating customer feedback into product improvements.
Location: Based at the Dallas/Coppell headquarters, United States, with customer travel as required
Company
provides an enterprise browser that unifies AI enablement, network access, data protection, identity, and endpoint control in a secure workplace platform.
What you will do
- Manage a portfolio of strategic enterprise customer accounts alongside Account Executives and Systems Engineers.
- Serve as the primary customer contact, building relationships from C-level executives to technical stakeholders.
- Lead onboarding, training, enablement, deployment, and adoption of the browser.
- Coordinate technical support, business reviews, usage monitoring, and issue resolution with internal teams.
- Identify expansion opportunities, renewal risks, and remediation plans across products and user groups.
- Develop customer success frameworks, templates, processes, and product feedback loops.
Requirements
- Bachelor’s degree in Computer Science, Business, or a related field.
- 2–10+ years of customer success experience, preferably in software and high-touch or mid-touch account models.
- Project management experience, including project plans and stakeholder status reporting.
- Understanding of cybersecurity principles and strong analytical and problem-solving skills.
- Strong communication, relationship-building, organization, follow-through, and independent working skills.
- Proficiency with CRM software such as Salesforce.
Nice to have
- Experience with Planhat, Gainsight, JIRA, IT support tools, or ticketing systems.
- Knowledge of network security, end-user experience, and operational IT processes.
- Experience demonstrating how technology training was applied to solve real-world problems.
Culture & Benefits
- Medical, dental, and vision benefits covered at 100% for employees from day one, with 85% dependent coverage.
- Discretionary time off and paid parental leave.
- 401(k) with a 4% company match.
- Daily catered lunch and 24/7 access to gym facilities at the Coppell headquarters.
- Equal opportunity employment.
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