Senior Customer Success Manager EMEA (Cybersecurity)

Location: Paris, France; hybrid role requiring partial office presence

Company

hirify.global provides AI-powered cybersecurity and bot-management solutions that protect websites, applications, and APIs from cyberfraud and automated attacks.

What you will do

• Own post-sale customer success for hirify.global’s largest enterprise accounts and act as the primary business owner of each relationship.
• Build trusted relationships with senior stakeholders, connect business goals to platform capabilities, and drive measurable outcomes.
• Increase product adoption and value realization through product guidance, best practices, business reviews, and success plans.
• Monitor customer health, identify risks and opportunities, and lead mitigation, escalation, and resolution efforts across internal teams.
• Drive revenue retention and identify expansion opportunities in partnership with Sales.
• Represent the customer internally and collaborate with Product, Marketing, Support, and Sales to improve the customer experience and influence product direction.

Requirements

• 5+ years of experience in Customer Success Management.
• Strong business acumen and the ability to connect customer goals with measurable outcomes and product value.
• Proven ability to influence senior stakeholders through data, insights, and clear communication.
• Executive presence and experience navigating complex enterprise customer environments.
• Strong cross-functional leadership, organization, prioritization, and execution skills.
• Data-driven, collaborative, resourceful, and comfortable building processes in a scaling organization.

Nice to have

• Experience in cybersecurity and/or SaaS environments.

Culture & Benefits

• Hybrid work with partial office presence in the Paris office near the Opéra Garnier.
• €500 workspace setup stipend.
• Medical, dental, and vision insurance options.
• Internal learning and development platform, with additional training support available through the manager.
• 20 paid time-off days, 5 sick days, 2 floating holidays, and 12 national holidays.
• Team events, annual company offsite, parent-care packages, sports allowance, and 401(k) eligibility with matching.

Hiring process

• Initial conversation with the Talent Acquisition Manager.
• Meeting with the Chief Customer Care executive, followed by a case study and team review.
• Final one-on-one meeting with the CEO and Co-Founder.