Customer Success Associate (Cybersecurity)

Location: NYC, United States; on-site

Salary: $90,000–$100,000 per year plus equity

Company

Adaptive is a cybersecurity startup building security products to protect organizations from AI-powered cyberattacks, including deepfakes, smishing, and AI-powered voice scams.

What you will do

• Own customer implementation, onboarding, and ongoing technical support.
• Lead kickoff calls, guide customers through setup, and establish clear expectations.
• Respond to customer issues through email, chat, and other support channels.
• Troubleshoot reported problems and coordinate timely resolutions.
• Partner with Engineering on complex incidents and broader platform health concerns.
• Work with Product, Design, and Leadership to improve the customer experience and identify product opportunities.

Requirements

• 1–2 years of client-facing experience, ideally in a SaaS company.
• Experience in Customer Success, Implementation, or Client Support is beneficial.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills with a customer-first mindset.
• Ability to multitask, prioritize, and work effectively in a fast-paced startup environment.
• Growth mindset and willingness to learn rapidly while working with Engineering and Product.

Culture & Benefits

• Full-time role based in a fast-moving, well-funded startup.
• Autonomy to shape customer onboarding and support processes.
• Premium healthcare and wellness benefits.
• Catered lunch at the NYC office Monday through Friday.
• Equity participation.