Superintelligence Technical Success Engineer (AI)

Location: Hybrid, based in the San Francisco or San Jose office 4 days per week; Tuesday is the designated work-from-home day.

Salary: $251K–$335K annual salary.

Company

Lambda provides AI cloud infrastructure for AI researchers, enterprises, and hyperscalers.

What you will do

• Take signed deployments from contract through configuration, connectivity, storage, and compute validation to live production environments.
• Troubleshoot technical issues, identify gaps, and work with engineering and infrastructure teams to resolve blockers.
• Coordinate with Infrastructure, Engineering, Product, and Data Center teams on technical dependencies.
• Maintain an accurate view of deployment progress, open issues, risks, and mitigations.
• Guide customers through onboarding to their first successful production workload and act as the primary technical contact during deployment and early production.
• Turn recurring technical patterns into reusable runbooks, checklists, or automation.

Requirements

• 4+ years of hands-on technical experience with GPU/HPC infrastructure, cloud platforms, Kubernetes, or large-scale Linux systems.
• Ability to validate technical builds, identify gaps, and drive engineering teams toward resolution.
• Strong troubleshooting skills across networking, storage, and compute.
• Experience coordinating engineering and infrastructure teams to resolve technical dependencies.
• Clear written and verbal communication for status updates and technical documentation.
• Ability to work from the San Francisco or San Jose office 4 days per week.

Nice to have

• Experience with large-scale GPU cluster deployments.
• Familiarity with project or program tracking tools and structured status reporting.
• Experience creating durable runbooks or checklists.

Culture & Benefits

• Cash and equity compensation.
• Health, dental, and vision coverage for employees and dependents.
• Wellness and commuter stipends for select roles.
• 401(k) plan with a 2% company match for USA employees.
• Flexible paid time off.