Application Production Support Analyst (Fixed Income)

Location: New York City, hybrid with at least 3 days onsite per week

Salary: USD $105,000–$135,000 per year

Company

hirify.global is an international consulting and technology group focused on end-to-end Data & AI transformation, with more than 6,000 employees across five continents.

What you will do

• Provide L1/L2 production and application support for fixed income trading, pricing, STP, risk, analytics, and booking platforms.
• Monitor applications, troubleshoot incidents, analyze and scrape logs, and resolve production issues.
• Support the RFQ lifecycle and full trade lifecycle across credit and fixed income products.
• Manage Incident, Problem, and Change processes in ServiceNow and support releases and enhancements through JIRA.
• Collaborate with traders, developers, infrastructure teams, business analysts, and vendors to improve system reliability.
• Support platforms including ION MarketView, Bloomberg, MarketAxess, and other in-house and vendor applications.

Requirements

• 5+ years of application or production support experience in investment banking or capital markets.
• Strong knowledge of fixed income products, pricing, risk concepts, and the RFQ lifecycle.
• Experience supporting trading and risk applications, with strong troubleshooting, production support, log analysis, and incident management skills.
• Knowledge of FIX Protocol, Linux and Windows environments, and monitoring tools such as Splunk, Dynatrace, and Geneos.
• Familiarity with SQL, Python, ServiceNow, and JIRA, plus strong communication and stakeholder management skills.
• Must be able to work in New York City with at least 3 days onsite per week and already have authorization to work in the United States; visa sponsorship is not available.

Nice to have

• Experience with ION MarketView, Bloomberg, and MarketAxess.

Culture & Benefits

• 401(k) retirement plan with company matching.
• 15 days of paid vacation at hire, increasing to up to 27 days with seniority; unused vacation days are cashed out annually.
• 8 paid holidays, 5 sick days, and 2 personal days per year.
• Company health, dental, and vision insurance plans with FSA.
• Voluntary short-term and long-term disability coverage and commuter benefits.