Technical Support Analyst (Tier II)

Location: Onsite in Washington, D.C.; flexible shifts from 6am–2pm ET or 2pm–10pm ET

Salary: $75,000–$95,000 per year, depending on experience

Company

hirify.global delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments, including AI/ML, cloud, cybersecurity, and IT modernization.

What you will do

• Install, configure, maintain, and patch operating systems, applications, and enterprise IT systems.
• Monitor system performance and troubleshoot hardware, software, network, and connectivity issues.
• Implement security controls, conduct audits, and apply vulnerability mitigations and updates.
• Provide Tier II help desk, deskside, and VIP support to end-users in a secure federal environment.
• Manage user accounts, access controls, backups, disaster recovery testing, and system documentation.
• Collaborate with IT teams and stakeholders, produce system reports, and automate repetitive administration tasks.

Requirements

• Active Top Secret clearance with SCI eligibility is required.
• Security+ certification and at least 3 years of experience in IT support, system administration, or a related role.
• Experience with operating systems, applications, hardware, software, networks, patching, and vulnerability mitigation.
• Knowledge of backup and disaster recovery processes, virtualization technologies such as VMware or Hyper-V, and networking concepts.
• Ability to work onsite and on flexible shifts covering Eastern Time.
• Ability to perform physical support duties, including walking between nearby buildings and lifting IT equipment up to 30 pounds without assistance.

Nice to have

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Advanced Windows or Linux system administration experience.
• Experience with automation tools, scripting, or classified and high-security environments.
• Strong interpersonal and cross-team collaboration skills.

Culture & Benefits

• Family-focused culture with a dynamic and productive work environment.
• Medical insurance plans, including HSA-eligible options, plus employer-paid dental and vision coverage.
• Employer-sponsored short-term disability, long-term disability, and life insurance.
• 5% 401(k) company match, paid holidays, PTO accrual plans, and paid parental leave.
• Professional development, career growth opportunities, flexible scheduling, teleworking options, and team events.