Analyst Lead, Application Maintenance & Support (Fintech)

Location: United States, Pennsylvania, virtual

Salary: $111,650–$189,810 per year

Company

Global financial technology services organization supporting clients and the wider financial ecosystem through technology, innovation, and client-focused solutions.

What you will do

• Lead troubleshooting and resolution of high-impact application and production support issues.
• Perform root cause analysis and implement sustainable corrective actions.
• Collaborate with development, infrastructure, and DevOps teams on upgrades, enhancements, and defect remediation.
• Drive automation and process improvements to increase operational efficiency.
• Monitor application performance, identify optimization opportunities, and maintain technical documentation and knowledge base articles.
• Support client implementations and provide technical leadership and mentorship to team members.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
• Extensive experience in application support, production support, DevOps, or related technical disciplines.
• Experience troubleshooting complex technical issues and driving resolution in enterprise environments.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience collaborating with development, infrastructure, and business teams.
• Ability to work in the United States, Pennsylvania virtual location.

Nice to have

• Advanced degree in a related field.
• Experience supporting financial services or fintech applications.
• Knowledge of automation tools, scripting, ITIL, change management, and operational governance.
• Experience leading large-scale application support initiatives or projects.

Culture & Benefits

• Flexible work environment with a competitive benefits package.
• Opportunities to work with industry-leading technology and global clients.
• Professional development and career growth opportunities.
• Collaborative environment focused on innovation, accountability, and client success.
• Employment includes standard conditions for US positions, including a drug test after a conditional offer.