Staff Technical Support Specialist (MANTL)

Location: Remote in the United States

Salary: $106,000–$116,000 per year

Company

hirify.global provides a SaaS digital sales and service platform for U.S. banks and credit unions, covering onboarding, digital banking, data, and marketing.

What you will do

• Act as the primary contact for assigned customer tickets and an escalation point for Technical Support Specialists.
• Configure and deploy backend settings for financial institutions using JSON and Postman.
• Configure and update third-party integrations after implementation while aligning solutions with core integration requirements.
• Investigate complex technical issues, incidents, bugs, and root causes, and provide client-facing support.
• Collaborate with Product, Engineering, and Activation Engineering on enhancement requests, bug reports, and scalable configurations.
• Mentor new Support Specialists and facilitate training and team Office Hours.

Requirements

• 5+ years of technical support or implementation experience.
• Experience with bug and incident investigation, impact analysis, and root cause analysis.
• Experience with relational databases and SQL dialects such as Postgres or BigQuery.
• Experience using browser developer tools, including Chrome DevTools.
• Strong written and verbal communication skills for internal and client-facing work.
• Eligibility to work in the United States for full-time employment is required; sponsorship is not available.

Nice to have

• Experience configuring or integrating with core banking or other regulated systems.
• Knowledge of deposit account opening and loan origination processes.
• Familiarity with JIRA or similar ticketing systems.
• Fintech or regulated-services experience.
• Experience mentoring and training team members.

Culture & Benefits

• Remote-first work environment for U.S.-based employees.
• Unlimited paid time off.
• 401(k) with employer match.
• Diverse and inclusive workplace.