Customer Success Engineer (AI)

Location: Austin, Texas; on-site with anchor days on Mondays, Tuesdays, and Thursdays. Candidates need to be based in Austin or be willing to relocate to the location.

Company

hirify.global develops hirify.globalQube, a code verification and governance platform that helps organizations improve software quality, security, and reliability.

What you will do

• Own a customer portfolio as a trusted technical advisor across onboarding, adoption, account health, and value realization.
• Use AI-generated account signals to identify risks and opportunities and drive them toward outcomes.
• Lead customer maturity assessments and outcome reviews.
• Translate customer business priorities into clear technical plans that increase platform value.
• Provide Sales with qualified expansion signals and renewal insights through effective handoffs.
• Help establish the playbook and operating model for the new Customer Success Engineering function.

Requirements

• Hands-on experience in DevOps, software engineering, or platform roles, including CI/CD pipelines, Git workflows, and the role of code quality and security in those workflows.
• Ability to connect AI-identified risks and opportunities with customer business impact and act on them.
• Ability to explain complex technical topics clearly and assertively to developers and vice presidents in deep dives and executive reviews.
• Strong analytical skills, including identifying patterns across data sources and turning them into actionable recommendations.
• Ownership, initiative, resilience, coachability, energy, integrity, and a collaborative working style.
• Fluent English.

Nice to have

• Spanish or Portuguese.
• Experience with hirify.globalQube, SAST/Application Security tooling, or developer platforms.
• Customer-facing experience in solutions engineering, consulting, support, or customer success.
• Experience with Java or another modern programming language.
• Comfort working in Linux.
• Hands-on experience with AI coding assistants or agentic development.

Culture & Benefits

• In-office collaboration centered around three anchor days: Mondays, Tuesdays, and Thursdays.
• Opportunity to join and help create a brand-new Customer Success Engineering function.
• Relocation support is available for the right candidate.
• Inclusive workplace committed to diversity, equity, and inclusion.
• Employment offers are subject to background and reference checks.