Customer Success Engineer - America (AI)

Location: Austin, Texas, United States; on-site with anchor days on Mondays, Tuesdays, and Thursdays. Candidates must be based in the posted location or be willing to relocate to the United States.

Company

hirify.global develops AI code verification and governance products that help enterprises build reliable, secure, maintainable, and compliant software.

What you will do

• Own a customer portfolio as a trusted technical advisor across onboarding, adoption, account health, and value realization.
• Use AI-generated account signals to identify risks and opportunities and drive them toward measurable outcomes.
• Lead customer maturity assessments and outcome reviews focused on improving software development practices.
• Translate customer business priorities into clear technical plans that increase platform value.
• Share qualified expansion signals and renewal insights with Sales through structured handoffs.
• Help establish the playbook and operating model for the new Customer Success Engineering function.

Requirements

• Hands-on experience in DevOps, software engineering, or platform engineering, including CI/CD pipelines and Git workflows.
• Understanding of how code quality and security integrate into software delivery processes.
• Ability to connect technical risks and opportunities to customer business outcomes.
• Strong communication skills for both developer-level discussions and executive reviews.
• Analytical ability to identify patterns across data sources and turn them into actionable recommendations.
• Fluent English and availability to work on-site in Austin, Texas, or relocate there.

Nice to have

• Experience with hirify.globalQube, SAST or application security tooling, or developer platforms.
• Customer-facing experience in solutions engineering, consulting, support, or customer success.
• Experience with Java or another modern programming language and comfort working in Linux.
• Hands-on experience with AI coding assistants or agentic software development.
• Spanish or Portuguese language skills.

Culture & Benefits

• Full-time employment in an in-office environment.
• Three anchor office days each week support collaboration and team interaction.
• Work within a global organization with hubs across the United States, Europe, the Middle East, and Asia.
• Inclusive workplace committed to diversity, equity, and equal opportunity.
• Employment offers are subject to background checks and reference verification.