Customer Success Manager (AI)

Location: New York City, NY; onsite in the Soho office five days a week.

Salary: $120K–$165K annually, plus equity.

Company

hirify.global provides an AI operating system for revenue and accounting teams, combining revenue expertise with AI agents and applications to execute workflows with controls, auditability, and human oversight.

What you will do

• Manage a portfolio of customers as the primary contact for adoption, escalations, renewals, and expansion.
• Drive measurable customer outcomes, including reduced DSO, increased automation adoption, improved cash flow, and demonstrated ROI.
• Deliver onboarding, training, enablement, success plans, business reviews, and best-practice playbooks for finance and AR teams.
• Identify and resolve product, process, and data issues while coordinating escalations with Support and Engineering.
• Gather and communicate customer feedback and feature requests to Product and cross-functional teams.
• Use SQL, BI tools, dashboards, and account metrics to monitor health, identify risks, and find expansion opportunities.

Requirements

• 5+ years of experience in customer success, account management, or a closely related customer-facing role at a B2B SaaS company.
• Excellent communication, cross-functional collaboration, empathy, and a customer-first mindset.
• Experience owning a book of customers and driving adoption, retention, expansion, NRR, GRR, and logo retention outcomes.
• Ability to lead executive business reviews, success planning, and renewal or expansion conversations with finance and operations stakeholders.
• Working knowledge of accounts receivable, B2B invoicing, collections, and AR workflows, or a strong ability to develop fluency quickly.
• Hands-on experience with financial systems such as QuickBooks, NetSuite, or ERP integrations, and CRMs such as Salesforce or HubSpot.
• Ability to troubleshoot accounting and data issues and use SQL, BI tools, and metrics to shape account strategy and measure outcomes.
• Strong organization, prioritization, independent problem-solving, growth mindset, and ability to learn quickly in a high-growth startup environment.

Nice to have

• Experience supporting finance, accounts receivable, or operations personas.

Culture & Benefits

• Competitive compensation and equity.
• Unlimited PTO and parental leave of up to 12 weeks.
• Up to 100% employer-paid monthly medical, dental, and vision premiums.
• Lunch through Sharebite and dinner for later in-office days.
• Tax-free commuter and parking benefits, voluntary insurance options, an Employee Assistance Program, and free One Medical membership.
• 401(k) plan and an inclusive, equal-opportunity workplace.