Technical Customer Success Manager (AI)

Location: Remote, United States

Salary: $139,000–$189,000 (Tier 3), $143,000–$194,000 (Tier 2), or $148,000–$201,000 (Tier 1), plus equity and commission.

Company

hirify.global provides self-hosted, agent-ready development workspaces and AI development infrastructure for enterprises, combining developer productivity with platform governance, security, compliance, and performance.

What you will do

• Own onboarding, rollout, and implementation plans for enterprise customers in partnership with Sales and Solutions.
• Build technical success plans that translate customer goals and deployment context into adoption milestones, priorities, roadmaps, owners, and timelines.
• Guide customer administrators and platform teams on deployment readiness, configuration, enablement, and ongoing adoption.
• Lead technical discovery, troubleshoot adoption blockers, and coordinate Solutions, Support, and Engineering on complex implementations and escalations.
• Monitor customer health, usage, technical risks, renewals, and forecasts while identifying expansion opportunities with Sales.
• Gather customer feedback and advocate for improvements across Product and other internal teams.

Requirements

• 5+ years of experience in customer success or a technical customer-facing role, independently managing enterprise accounts and driving adoption, retention, and expansion.
• Practical knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the software development lifecycle.
• Experience guiding onboarding and deployments in SaaS or self-hosted environments, including understanding deployment architecture, infrastructure, security, logs, and documentation.
• Hands-on experience with Salesforce and industry-standard customer success platforms.
• Strong relationship-building, verbal communication, technical writing, analytical problem-solving, and customer advocacy skills.
• Startup experience and the ability to work with executive, business, and technical stakeholders.

Nice to have

• Customer success or sales experience focused on developer tools.
• Renewal management experience.
• Experience with Totango, Gainsight, Pylon, or a similar customer success platform.
• Familiarity with AI developer tools such as ChatGPT, Claude, or Cursor.
• Hands-on familiarity with Kubernetes, AWS, GCP, Azure, or Terraform.

Culture & Benefits

• Remote work within the United States.
• Compensation includes base salary, equity, and commission.
• AI tools are used in the recruitment process to support application review and interview note-taking, while hiring decisions remain human-led.
• AI tools may be used for take-home assessments when disclosed; AI assistance is not permitted during conversational interviews.

Hiring process

• The process is expected to take two to four weeks when schedules allow.
• Interviews include individual contributors, managers, and senior leaders.
• Take-home assessments may allow AI tooling when its use is disclosed.