Director of Customer Success Management (AI)

Location: San Francisco, United States; hybrid work. The role supports the Americas theater and requires travel to meet customers about 25% of the time.

Salary: $200K–$275K annually, plus equity and benefits.

Company

hirify.global develops an AI-powered code review platform that reviews pull requests, IDE changes, and CLI commits for enterprises, startups, and open-source projects.

What you will do

• Hire, develop, and lead the Customer Success Management organization.
• Own forecasting for renewals, expansion, churn risk, NRR, and GRR across the customer base.
• Oversee the customer journey from onboarding through production scaling and ongoing value realization.
• Build customer success playbooks, knowledge bases, and product education programs.
• Develop customer relationships, present periodic business reviews, and communicate with customer leadership.
• Advocate for customer needs internally and influence the product roadmap through cross-functional collaboration.

Requirements

• 10+ years of experience in customer success, account management, or a similar field, including 5+ years in leadership.
• Experience building and scaling customer-facing teams in a high-growth technology company.
• Technical understanding of software development practices, version control, Git, GitHub, CI/CD, VS Code, or Cursor.
• Experience with negotiations, procurement processes, and sales methodologies such as MEDDPICC, SPICED, and Command of Message.
• Ability to build trust with C-level stakeholders and software development practitioners.
• Business fluency in spoken and written English and willingness to travel approximately 25% of the time.

Nice to have

• Experience with code review processes and tools.
• Familiarity with AI, developer, open-source, and Git provider technologies.
• Experience with go-to-market work at an early-stage, high-growth, VC-backed startup.
• Experience with major cloud providers, cloud-native technologies, observability, RCA, or debugging.

Culture & Benefits

• Work on cutting-edge technology with real-world impact.
• Collaborative and innovative working environment.
• Competitive salary, equity, and benefits.
• Professional development opportunities.