Senior Client Experience Manager (Healthcare Media)

Location: Hybrid in the New York City area; client and/or team meetings 1–3 times per week, with regular NYC metro travel and approximately 25–30% overall travel.

Salary: $180,000–$195,000 annually, inclusive of base salary and variable incentive.

Company

hirify.global provides a SaaS platform that digitizes healthcare appointment check-in and helps healthcare organizations engage patients, improve efficiency, optimize staffing, and enhance clinical care.

What you will do

• Develop and grow new and existing business across pharmaceutical and agency accounts.
• Manage the full deal cycle from capabilities presentations and proposals through revisions, sell-in, and contracting.
• Respond to RFPs by creating tailored proposals with analytics, creative, strategy, and research teams.
• Act as the primary point of contact, provide insights, present campaign performance, support renewals, and maintain Salesforce pipeline records.
• Deliver presentations and product demonstrations while representing client priorities in cross-functional discussions.
• Build face-to-face relationships with media and pharmaceutical clients through regular NYC-area meetings and occasional national travel.

Requirements

• Bachelor’s degree and 6+ years of account or client-facing experience in digital media, creative or media agencies, healthcare publishing, or digital advertising.
• Healthcare experience is required; pharmaceutical agency or media experience is strongly preferred.
• Deep understanding of agency operations, structures, dynamics, and pace.
• Fluency in digital media measurement, brand performance, and campaign insights, with the ability to turn data into client-ready recommendations.
• Strong PowerPoint skills and confidence presenting to both buyers and senior leadership.
• Ability to work in the New York City area and attend in-person client or team meetings 1–3 times per week, with regular regional travel.

Culture & Benefits

• Remote home-office setup with home-office expense reimbursement, within the hybrid role’s New York City-area requirements.
• Flexible PTO and eight company holidays.
• Monthly cell phone, internet, and wellness reimbursement.
• Paid parental leave and insurance coverage for employees and pets.
• Continuing education and professional certification reimbursement.
• Employee Resource Group participation and an inclusive, recognition-oriented work environment.