Senior Client Experience Manager (Healthcare Media)

Location: Hybrid role based in the New York City area, with the home office as the primary base; in-person client or team meetings 1–3 times per week on average, regular NYC metro travel, and occasional travel outside the region. The role is also described as remote for U.S. employees.

Base salary: $180,000–$195,000, depending on experience, inclusive of base salary and variable incentive.

Company

hirify.global provides a SaaS platform that digitizes healthcare appointment check-in and helps healthcare organizations engage patients, improve efficiency, optimize staffing, and enhance clinical care.

What you will do

• Develop and grow new and existing business across pharmaceutical and agency accounts.
• Build detailed knowledge of assigned accounts, including brands, pipelines, organizational changes, and key contacts, to identify revenue opportunities.
• Own the full deal cycle from capabilities presentations and proposals through revisions, sell-in, contracting, and RFP responses.
• Collaborate with analytics, creative, strategy, and research teams to create tailored proposals and client-ready recommendations.
• Serve as the primary account contact, present monthly campaign performance, support renewals, maintain client relationships, and keep Salesforce records and pipeline data accurate.
• Present products and conduct demos while representing client priorities in cross-functional discussions and building relationships through regular in-person meetings and events.

Requirements

• Bachelor’s degree and 6+ years of account or client-facing experience in digital media, creative or media agencies, healthcare publishing, or digital advertising.
• Healthcare experience is required; pharmaceutical agency or media experience is strongly preferred.
• Deep familiarity with agency operations, including internal dynamics, team structures, and pace, and the ability to use that knowledge to build stronger partnerships.
• Fluency in digital media terminology covering measurement, brand performance, and campaign insights, with the ability to turn data into client-ready recommendations.
• Strong PowerPoint skills and confidence presenting to all levels of client organizations, from day-to-day buyers to senior leadership.
• Ability to communicate directly, build trust with senior stakeholders and junior contacts, manage time and follow-up independently, collaborate cross-functionally, and build relationships in person.

Culture & Benefits

• Diverse, dynamic, inclusive environment focused on recognition, professional development, and growth opportunities.
• Remote work support with home office expense reimbursement, alongside the role’s regular in-person client and team meetings.
• Flexible PTO and 8 company holidays.
• Monthly cell phone, internet, and wellness reimbursement.
• 100% paid 12-week parental leave for U.S. employees and a parental benefit for employees in Canada.
• Insurance coverage for employees and pets, continuing education and professional certification reimbursement, and Employee Resource Group participation.