Customer Experience Specialist (Logistics)

Location: Fontana, California or City of Industry, California, United States

Annual salary: $75,000–$100,000 USD plus annual performance bonus

Company

JINGDONG Logistics, part of hirify.global, provides technology-driven supply chain and logistics solutions across warehousing, transportation, last-mile delivery, cold chain, and cross-border operations.

What you will do

• Design and maintain customer experience and operational quality monitoring frameworks for warehousing, fulfillment, and last-mile delivery across the Americas.
• Define and improve operational quality KPIs, customer experience metrics, monitoring standards, and reporting processes.
• Build dashboards and automated reports using operational and customer service performance data.
• Analyze delivery, fulfillment, product quality, operational defect, abnormal order, and customer complaint data.
• Conduct root cause analysis and coordinate corrective actions with Operations, Customer Service, Product, and other teams.
• Prepare recurring quality reports and support data-driven initiatives that improve customer satisfaction and service performance.

Requirements

• Bachelor’s degree or higher in Logistics, Supply Chain Management, Industrial Engineering, Statistics, Data Analytics, Business Analytics, or a related field.
• 3–5 years of experience in warehouse, transportation, logistics, or supply chain operations.
• Understanding of end-to-end warehouse and last-mile delivery processes, operational quality management, and customer experience improvement.
• Strong analytical, problem-solving, communication, stakeholder management, and cross-functional collaboration skills.
• Proficiency in SQL for data extraction, analysis, and reporting.
• Experience building automated dashboards and performance reports with Excel, Power BI, or Tableau.

Culture & Benefits

• Collaborative, ownership-oriented, and fast-paced working environment.
• Opportunity to contribute to global supply chain and logistics operations.
• Work involving smart warehousing, autonomous delivery, and data-driven logistics technology.
• Supportive, people-first culture with opportunities to develop skills and take on meaningful challenges.
• Diverse and inclusive workplace with equal employment opportunities.