Client Logistics Manager

Location: New Castle, Delaware, United States. Remote or hybrid candidates may be considered; employees living within a one-hour commute of an office are required to work onsite most of the time. U.S. work authorization is required.

Salary: $125,307–$147,420 per year, with potential eligibility for bonuses, commissions, or other compensation.

Company

hirify.global provides technology and value-added services for collectible grading, authentication, vaulting, and sales across trading cards, autographs, comics, coins, video games, tickets, and memorabilia.

What you will do

• Coordinate daily intake and outbound logistics for VIP and high-end clients, including receiving, cataloging, shipping, pickups, and deliveries.
• Act as the internal expert on vault security, logistics protocols, and high-value account requirements.
• Track item status across Operations, Customer Service, Claims, Security, Facilities, Legal, and other partner teams.
• Maintain chain-of-custody documentation and provide reporting on volumes, turnaround times, and exception rates.
• Coordinate armored transport, insurance, and additional logistics for international customers.
• Triage sensitive incidents, resolve discrepancies, and develop scalable workflows to address recurring bottlenecks.

Requirements

• Experience in logistics, supply chain, fulfillment, or vault/custody operations.
• Ability to manage multiple priorities accurately under deadline pressure.
• Strong attention to detail, problem-solving, escalation-management, and communication skills.
• Experience serving as a cross-functional point of contact between operations, customer service, and other departments.
• Strong working knowledge of Google Sheets, Google Docs, and similar tools.
• Authorization to work in the United States.

Nice to have

• Familiarity with card collecting and trading.
• Prior experience in the collectibles industry.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Fertility, commuter, educational assistance, and 401(k) matching benefits.
• Flexible time off for salaried employees and ten company-paid holidays.
• Employee discounts on selected grading services.
• Flexible schedules, team celebrations, holiday events, and team-building activities.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• Remote candidates may be asked to participate in an onsite interview during the final stages.