Forward Deployed Enablement Engineer - Customer Success

Location: London, United Kingdom; hybrid workplace.

Company

hirify.global builds software for data-driven decisions and operations, including the Foundry and AIP platforms used by commercial customers and major institutions.

What you will do

• Respond to and triage support requests from internal and external teams.
• Guide customer engineers and unblock workflows on hirify.global’s platforms.
• Build with Foundry and AIP to improve enablement operations and solve novel technical problems.
• Collaborate with Product Development teams to resolve workflow and product issues and inform product improvements.
• Partner with Business teams to understand and address customer needs.
• Participate in a 24/7 on-call rotation and act as the first responder for critical customer-facing incidents.

Requirements

• Background in Data Science, Computer Science, Engineering, or STEM, or equivalent practical experience in a technical or engineering role.
• Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript, JavaScript, or similar.
• Ability to learn continuously, work independently, and make decisions with minimal supervision.
• Excellent written and verbal communication skills for working with technical and non-technical stakeholders.
• Strong creative problem-solving skills.
• Comfort working in a rapidly changing environment with dynamic objectives and iterative collaboration with users.

Culture & Benefits

• Broad engineering scope with opportunities to develop individual strengths and interests.
• Collaboration with customer success, product development, and business teams.
• Hybrid work options are available for many teams, generally allowing work from home one or two days per week.
• Employees are encouraged to work from offices to support connectivity, innovation, and creative collaboration.
• Health and well-being are supported, with offerings varying by region.
• Reasonable accommodation is available during the application and hiring process for people with disabilities.