Technical Services Engineer, FlashArray

Location: Lehi, Utah; primarily in-office at the Lehi office. Shift: Monday–Friday, 8:00 AM–5:00 PM Mountain Time.

Annual base salary: $82,000–$123,000 USD. The role may also be eligible for incentive pay and/or equity.

Company

hirify.global is reshaping the data storage industry through FlashArray products and enterprise technology.

What you will do

• Own customer issues from initial contact through resolution across all severity levels.
• Diagnose and troubleshoot complex FlashArray issues involving hardware, software, operating systems, networking, and storage area networks.
• Lead multi-participant customer calls and hot escalations while advocating for customer needs internally.
• Create and update internal and customer-facing FAQ and knowledge-base articles.
• Mentor junior Support Engineers on issue resolution and customer management best practices.

Requirements

• At least 3 years of experience in a professional enterprise-level technical support role.
• Experience owning and resolving complex customer issues in multi-platform enterprise environments.
• Strong troubleshooting skills across storage, networking, replication, performance, and space management.
• Working knowledge of Linux, Windows, VMware, LANs, WANs, and Storage Area Networks.
• Exceptional customer service skills and the ability to manage multiple projects and support cases simultaneously.
• Ability to work from the Lehi office unless on PTO, work travel, or other approved leave.

Culture & Benefits

• Innovation-focused environment that encourages critical thinking and challenging technical work.
• Support for professional growth and meaningful contributions.
• Collaborative, inclusive team culture with employee resource groups.
• Flexible time off, wellness resources, and company-sponsored team events.