Service Account Manager / Product Advisor (Kubernetes)

Location: Tokyo office, in-office environment

Company

hirify.global is reshaping enterprise data storage through storage infrastructure, Kubernetes data management, and related services.

What you will do

• Own customer-facing service orchestration as the single point of contact for support delivery and operational self-service.
• Lead regular operational and business reviews with customer executives, using system-health data to reduce risk and maintain high availability.
• Coordinate and lead APJ and global teams during technical escalations to drive rapid resolution.
• Align service delivery with customer business goals in partnership with sales, contributing to renewals and expansion opportunities.
• Manage maintenance contracts, installed-base and billing status, customer visits, and required data-center onsite activities.
• Feed field insights back into the organization to improve processes and strengthen service delivery.

Requirements

• Hands-on experience with enterprise storage such as FlashArray, FlashBlade, or equivalent, plus Kubernetes and cloud-native technologies.
• Experience with scripting, operational automation, or ITSM integration.
• Project management experience and experience managing mid- to long-term relationships with client accounts.
• Strong facilitation, negotiation, conflict-management, stakeholder influence, and complex-initiative leadership skills.
• Native-level Japanese and business-level English are required.
• At least 3 years of enterprise infrastructure operations experience, ideally including onsite or managed-service operations.

Culture & Benefits

• Innovation-focused environment that values critical thinking and challenging work.
• Support for professional growth and contribution to meaningful technology initiatives.
• Collaborative, respectful culture focused on shared success and inclusion.
• Flexible time off, wellness resources, and company-sponsored team events.
• Regular exposure to customer C-level stakeholders and cross-functional APJ and global teams.