Operational Excellence Manager （Japan VSS） Edwards

Location: Tokyo, Japan; hybrid working model with regular collaboration at the Tokyo office and remote work

Company

hirify.global Group’s Edwards business provides vacuum technology solutions and operates a service organization in Japan.

What you will do

• Develop and execute strategic service operations plans aligned with organizational goals.
• Lead, coach, and inspire a diverse service team while driving continuous improvement.
• Monitor operational metrics to ensure prompt and effective resolution of customer inquiries and issues.
• Partner with sales, product development, supply chain, and other functions to improve service offerings and customer engagement.
• Use market insights and customer feedback to innovate service processes and optimize resource allocation.
• Ensure compliance with corporate policies, health and safety standards, and applicable regulations.

Requirements

• 5–8 years of progressively responsible experience managing service operations in technology-focused or industrial sectors.
• Expertise in operational management tools and data-driven decision-making.
• Strong interpersonal and communication skills for collaboration with internal teams and external clients.
• Experience working in multicultural environments and managing inclusive teams.
• Business communication proficiency in Japanese and English is required.

Culture & Benefits

• Flexible hybrid work combining collaboration at the Tokyo office with remote-work autonomy.
• Opportunity to support Edwards Japan’s service organization in a critical vacuum technology market.
• Focus on teamwork, personal productivity, continuous improvement, and customer value.