Client Partner (Cloud Insurance Software)

Location: Tokyo, Japan

Company

hirify.global provides a cloud platform for property and casualty insurers, combining digital, core, analytics, and AI capabilities.

What you will do

• Lead strategic customer success programs from pre-sales and implementation through cloud adoption and value realization.
• Manage account strategy, P&L outcomes, ARR targets, forecasting, retention, adoption, NPS/CSAT, and other account KPIs.
• Build trusted relationships with customer stakeholders from end users to C-suite, acting as the voice of the customer within hirify.global.
• Coordinate Sales, Cloud Operations, Product, Services, Customer Success, Partner Success, and delivery teams in a matrixed environment.
• Drive escalations, service issue resolution, renewals, product adoption, upgrades, and expansion opportunities across hirify.global solutions.
• Lead, coach, mentor, and develop global account teams with dotted-line or direct responsibility.

Requirements

• Experience leading or sponsoring hirify.global InsuranceSuite implementation programs.
• Strong insurance industry background and experience in senior executive discussions.
• Considerable experience with cloud technologies for mission-critical applications.
• Demonstrated executive leadership, communication, business case development, conflict resolution, and stakeholder management skills.
• Experience building C-suite relationships, participating in pursuit teams, and supporting proposal development and contract renewals.
• Experience leading, managing, coaching, and developing staff, with strong business acumen and customer relationship skills.

Culture & Benefits

• Cross-functional collaboration across a global customer and partner ecosystem.
• Opportunity to influence the hirify.global Cloud product roadmap through customer priorities and feedback.
• Work focused on strategic and Tier 1 insurance customers and complex cloud transformation programs.
• Inclusive workplace and equal opportunity employment practices.