Regional Service Operations Manager Edwards

Location: Tokyo, Japan; hybrid work between the Tokyo office and remote work

Company

hirify.global Group operates the Edwards Vacuum Technique business, supporting industrial customers through regional service operations.

What you will do

• Develop and implement regional service operations plans aligned with business goals.
• Manage and mentor a diverse team of service professionals.
• Oversee service delivery quality, efficiency, and resolution of customer issues.
• Collaborate with sales, product development, and supply chain teams to improve service offerings and customer engagement.
• Analyze regional market trends and customer feedback to identify service innovation and process optimization opportunities.
• Ensure compliance with corporate policies, safety standards, and regulatory requirements.

Requirements

• 5–8 years of progressive experience managing service operations in technology or industrial sectors.
• Strong proficiency with operational management tools and data-driven decision-making.
• Effective communication and interpersonal skills for building relationships with teams and clients.
• Experience working in multicultural environments and managing diverse teams is desirable.
• Business-level Japanese and English.

Culture & Benefits

• Flexible hybrid work arrangement combining office-based and remote work.
• Opportunity to contribute to Edwards Japan’s regional growth and service reputation.
• Leadership role focused on collaboration, continuous improvement, and operational excellence.