Account Manager (Clean Energy)

Location: United States; ideally PST- or EST-based to support clients in those time zones. Travel up to 10% of the time is required.

Annual base salary: $75,000–$90,000 USD plus bonus.

Company

hirify.global develops software that manages energy resources such as smart thermostats, electric vehicles, solar panels, batteries, heat pumps, and customer behavior to help utilities balance the grid and accelerate decarbonization.

What you will do

• Own account strategy, planning, and customer relationship development for utility clients.
• Deliver contractual commitments, business outcomes, and progress against contract metrics.
• Lead customers toward realizing business value through hirify.global’s solutions.
• Manage customer satisfaction, churn, expectations, contract scope, and scope changes.
• Coordinate cross-functional teams and prioritize customer needs across the business.
• Drive improvements in CSAT, churn reduction, and cost of delivery.

Requirements

• 3–5 years of experience in project management, account management, or customer success, preferably in SaaS or enterprise software.
• Experience managing large, complex IT or technology projects with detailed planning and multi-channel communication.
• Strong customer orientation and the ability to work with senior management.
• Experience developing relationships across organizational levels and driving cross-functional workstreams to completion.
• Strong written and oral communication skills, attention to detail, independent thinking, and proactive problem-solving.
• Ability to support clients in PST or EST time zones and travel up to 10% of the time.

Nice to have

• SaaS business model experience.
• Energy or utility industry experience.
• Experience managing Demand Response Programs.
• Knowledge of hirify.global’s customer-specific products and solutions.

Culture & Benefits

• Mission focused on decarbonization and clean energy.
• Learning and development programs with career advancement opportunities.
• Flexible time off, generous parental leave, and a wellness stipend.
• Work flexibility and a collaborative, inclusive workplace.
• Employee Resource Groups supporting community and belonging.