Customer Engagement Advisor (Energy Efficiency)

Location: Remote within Virginia, with successful candidates located in Washington DC, Richmond, or Virginia Beach. The role includes travel throughout an assigned territory and field work at commercial or industrial locations, customer homes, and warehouses.

Salary: $57,000–$68,000 annually based on experience. A separate compensation range lists $55,700–$83,500 annually.

Company

hirify.global supports the transition to a sustainable, equitable, and carbon-neutral energy-efficient future through community-focused programs.

What you will do

• Build, maintain, and grow relationships with customers, contractors, and stakeholders across an assigned territory.
• Manage existing accounts, identify new business opportunities, and increase program participation.
• Represent the program locally, educate customers, overcome participation barriers, and present tailored proposals.
• Document customer interactions, project updates, and program activities according to company and program requirements.
• Verify product installations and ensure documentation is accurate and complete.
• Collaborate with engineering and programming teams, troubleshoot technical issues, and recommend improvements.

Requirements

• 4–6 years of relevant experience in account management, customer engagement, energy efficiency, utility programs, technical sales, or a related field.
• Strong communication and presentation skills, with the ability to engage varied stakeholders.
• Experience managing complex accounts, documenting interactions, and managing projects within established processes.
• Technical aptitude and the ability to learn and explain program requirements and product specifications.
• Bachelor’s degree preferred.
• Must be authorized to work in the United States without employer sponsorship or immigration support; a valid driver’s license and satisfactory driving record are required for driving positions.

Nice to have

• Commercial energy industry experience.
• Transferable account management, technical, or customer-facing experience from related industries.

Culture & Benefits

• People-first culture built on trust, accountability, transparency, and equal opportunity.
• Medical, dental, and vision insurance with a company-paid health care concierge service.
• 401(k) with company match and paid vacation, sick, personal, and parental leave.
• Paid volunteer time, an employee recognition program, and an employee assistance program.
• Access to on-demand training courses.
• Safety-sensitive work requires post-offer drug testing, pre-employment checks, and compliance with applicable DOT requirements.