Account Manager, Digital (IoT)

Location: Remote within the United States; occasional travel to company offices or customer meetings may be required, with travel of up to 20%.

Salary: $93,000–$113,000 yearly.

Company

hirify.global develops trusted products and smart, connected, sustainable water management solutions for residential and commercial customers.

What you will do

• Manage and grow an assigned portfolio of customer accounts throughout the customer lifecycle.
• Build stakeholder relationships and develop strategic account plans focused on retention, adoption, expansion, and long-term value.
• Lead business reviews, renewal planning, customer success discussions, and account health improvement plans.
• Identify and advance cross-sell, upsell, site, device, and service expansion opportunities.
• Analyze platform utilization, customer data, leak alerts, water temperature, pressure, flow rate, and other operational metrics to provide recommendations.
• Coordinate Sales, Product, Finance, Operations, Technical Support, and Field Services resources to resolve issues and improve customer outcomes.

Requirements

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3–7 years of experience in Account Management, Customer Success, Sales, Business Development, or a related customer-facing role.
• Demonstrated success with customer retention, renewals, expansion, and revenue growth.
• Strong business acumen, communication, presentation, relationship management, and stakeholder engagement skills.
• Experience analyzing customer data and operational metrics and collaborating cross-functionally.
• Must establish employment eligibility and complete background checks and required pre-employment testing.

Nice to have

• Experience in SaaS, IoT, facilities management, water management, infrastructure, or industrial technology.
• Experience with recurring revenue and subscription business models.
• Experience using CRM, customer success, analytics, or business intelligence platforms.
• Knowledge of water management systems, connected devices, or smart building technologies.

Culture & Benefits

• Remote office-based work with a team-oriented and supportive culture.
• Medical and dental coverage, retirement benefits, paid maternity and paternity leave, and paid time off.
• Ten paid holidays and professional development opportunities.
• Educational reimbursement, fitness reimbursements, and employee discount programs.
• Work guided by integrity, accountability, continuous improvement, innovation, transparency, and customer-focused collaboration.