Care Management Support Assistant

Location: Remote Ohio, United States. Remote work from home with occasional travel to hirify.global offices for training or meetings. Must work Monday through Friday, 8:00 AM to 5:00 PM Eastern Time.

Salary: $39,000–$49,400 per year.

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services to Medicare, Medicaid, families, individuals, military personnel, and communities.

What you will do

• Provide administrative and non-clinical support for care management activities.
• Manage shared mailboxes and enter member data into care management work queues.
• Mail letters and educational materials to members and families.
• Research cases involving members who could not be contacted.
• Guide members and families toward appropriate care and well-being resources.
• Complete moderately complex administrative, operational, and customer support assignments.

Requirements

• At least two years of administrative support experience in the healthcare industry.
• At least one year of intermediate or higher proficiency with Microsoft Teams, Excel, PowerPoint, Outlook, and Word.
• Ability to troubleshoot and resolve general technical difficulties.
• Ability to make decisions about work priorities, assignments, standards, and resources.
• Familiarity with care and well-being resources.
• Ability to work a 40-hour week during Eastern Time business hours and maintain a dedicated workspace protecting member PHI and HIPAA information.

Nice to have

• Associate's degree.
• Microsoft Access proficiency.

Culture & Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short-term and long-term disability coverage and life insurance.
• Home internet connection with at least 25 Mbps download and 10 Mbps upload speed.