Forms Completion Specialist - Remote

Location: Remote

Company

hirify.global is a digital healthcare company providing software and technology-enabled services, including benefits navigation, care management, health information management, and data-driven healthcare insights.

What you will do

• Process FMLA and short-term disability paperwork using industry-standard responses for different medical specialties.
• Communicate with patients, physician coordinators, and account clients about paperwork and medical record requests.
• Process incoming requests for protected health information and medical records in accordance with HIPAA and HITECH requirements.
• Answer multiple incoming phone lines, capture call data in Excel, and provide attentive customer service.
• Verify patient and requester information, conduct quality screenings, and maintain the Accounting of Disclosure Log.
• Monitor electronic medical record accounts and ensure requests are processed within the required time frame, including a 5–7-day turnaround after payment.

Requirements

• At least 1 year of experience in a medical records department or similar setting.
• Required experience with FMLA and disability forms.
• Familiarity with medical terminology and medical office processes and procedures.
• Working knowledge of Microsoft Word and Excel, with strong organizational and multitasking skills.
• Typing speed of at least 50 words per minute and ability to use fax, copier, and scanning equipment.
• Excellent communication, customer service, teamwork, and self-motivation skills.

Culture & Benefits

• Work is performed remotely.
• Values include servant leadership, family, compassion, accountability, respect, honesty, and integrity.
• Equal opportunity employer and E-Verify user.