Referral Support Advocate (Temp)

Location: Remote within the United States; compensation applies to standard U.S. labor markets in Zones A–C. Zone D markets are not currently budgeted.

Salary: $20.72 per hour for a full-time contract position.

Company

hirify.global provides member support for healthcare referrals, provider selection, scheduling, records coordination, and related benefits.

What you will do

• Manage Concierge Referrals by understanding member preferences and identifying high-quality providers.
• Coordinate with scheduling teams to arrange appointments and support members through their healthcare journeys.
• Collect accurate provider information, including availability, insurance contracts, and treated conditions.
• Assist members with collecting records and forwarding them to new providers.
• Meet service-level agreements and balance velocity with quality targets.
• Collaborate with Member Care, Records, Clinical, Quality, and Training teams to improve the customer experience and operational efficiency.

Requirements

• Strong verbal and written communication skills for working with provider offices, members, and internal teams.
• Accurate data collection and entry with strong attention to detail.
• Strong organizational skills and the ability to manage a dashboard of active cases.
• Adaptability in fast-paced, ambiguous environments with changing processes.
• Ability to perform internet research, troubleshoot basic technical issues, and use common office software, Google Apps, and CRM systems.
• Good judgment, problem-solving skills, and confidence in asking questions when support is needed.

Culture & Benefits

• Internal learning and training are provided during onboarding.
• Work includes collaboration across Care, Clinical, Quality, Records, Scheduling, and Training teams.
• Employees are encouraged to contribute during team meetings and suggest process improvements.
• The role includes setting individual goals and quarterly milestones with a manager.
• Team lunches, shadowing, and team outings are part of the working environment.