VIP Account Manager (iGaming)

Location: Ta' Xbiex, Eastern Region, Malta; on-site

Company

hirify.global is an employee-focused iGaming company in a hyper-growth and scale-up phase, with a multicultural workforce across 10 global locations.

What you will do

• Build and maintain strong relationships with French-speaking VIP customers.
• Understand customer needs, preferences, and goals through proactive engagement.
• Provide personalized recommendations, offers, promotions, and bespoke rewards.
• Act as the main contact for VIP customers, resolving inquiries and issues.
• Collaborate with cross-functional teams on VIP experiences and events.
• Monitor customer activity and develop acquisition and retention strategies.

Requirements

• Fluent French and English, written and spoken.
• Previous experience in VIP account management or a similar customer-facing role.
• Strong relationship-building, communication, problem-solving, and conflict-resolution skills.
• Customer-centric mindset and a commitment to exceptional service.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong analytical skills and the ability to interpret data and generate insights.

Nice to have

• Experience in the iGaming or a related industry.

Culture & Benefits

• Employee-focused workplace with emphasis on growth and well-being.
• Vibrant, multicultural community representing more than 40 nationalities.
• Opportunity to join a company in a hyper-growth and scale-up phase.