Account Manager (iGaming)

Location: Latvia

Company

hirify.global is a fast-growing iGaming technology company providing a B2B sportsbook with risk management and omnichannel support.

What you will do

• Manage client accounts and provide ongoing support as the main point of contact.
• Build long-term customer relationships, monitor competition, and review client performance.
• Coordinate operational issues and client requests with Finance, Legal, Support, IT, Product, and Management teams.
• Collect, verify, and prioritize technical and non-technical requirements for product features.
• Analyze data and reports to help clients optimize sportsbook performance on their sites.
• Lead regular customer meetings, introduce products and functionalities, maintain documentation, and support issue escalations.

Requirements

• 2+ years of experience as an Account Manager or in a similar role at an online software company.
• Experience in online gaming is required; B2B sportsbook experience is advantageous.
• Strong technical and business orientation with the ability to understand information from multiple sources.
• Strong verbal and written English communication skills are required.
• Excellent analytical, problem-solving, organizational, presentation, and customer service skills.
• Willingness to provide support outside standard working hours when necessary and to travel to industry events and client meetings.

Nice to have

• Fluency in Russian.
• Experience in B2B sportsbook.

Culture & Benefits

• Comprehensive health insurance and 100% paid sick leave.
• 20 paid vacation days plus 6 additional days for important family events.
• Continuous learning opportunities and tailored language courses.
• International team, corporate events, and team-building activities.
• High-quality equipment, welfare support, and milestone gifts.
• Offices in Latvia, Malta, Spain, and Montenegro, with relocation opportunities and support for remote talent across the globe.

Hiring process

• 30-minute recruiter call.
• 60-minute interview with the team lead.
• 45-minute interview with the Head of Account Management.