Customer Delivery Lead (SAP)

Location: Fully remote

Company

hirify.global provides Payroll and HR services, including solutions covering salary payment, talent attraction, rewards, and employee development, with offices in Europe and Mauritius.

What you will do

• Act as the primary customer contact for service-related topics across the assigned portfolio.
• Build trusted relationships with customers and stakeholders while monitoring satisfaction and coordinating escalations.
• Align squad priorities and manage backlog, workload, delivery progress, and cross-functional coordination.
• Ensure SAP service delivery meets SLAs, statements of work, and contractual agreements.
• Communicate service performance, risks, and issues proactively.
• Review time registrations, support invoicing and financial follow-up, and monitor customer profitability.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, HR, or a related field.
• Fluent Polish and English.
• Experience in service delivery, application management services, or IT service management.
• Experience in project or delivery management.
• Strong understanding of customer relationship management, governance, stakeholder management, and workload prioritization.
• Ability to operate effectively in a dynamic environment.

Nice to have

• Experience with SAP HCM solutions, preferably in application management environments.
• Knowledge of Agile or Lean ways of working.
• Experience with distributed onshore/offshore teams.
• Understanding of SLA/KPI management and financial tracking.

Culture & Benefits

• Fully remote working arrangement.
• Collaboration with cross-functional squads, internal teams, partners, and international delivery hubs.
• Customer-centric approach focused on delivery excellence.
• Inclusive workplace that values diversity and welcomes qualified talent from varied backgrounds.