SAP Service Delivery Manager (SAP)

Location: Leeds, Yorkshire, United Kingdom. Hybrid, with onsite customer presence one or two days per week on average and increased presence during go-lives, service transitions, and major incidents.

Company

hirify.global is investing in its SAP Practice and delivers managed services, transformation, and technology solutions for enterprise customers.

What you will do

• Own end-to-end SAP service delivery for a strategic global customer, maintaining service performance, stability, SLA/KPI results, and customer satisfaction.
• Lead monthly, quarterly, and executive governance reviews, including risk management, escalations, critical incidents, and continual service improvement.
• Act as the primary SAP delivery lead and trusted advisor for senior business and IT stakeholders.
• Lead SAP AMS estimation, transition, takeover, operational readiness, knowledge transfer, and service acceptance activities across multiple geographies.
• Coordinate globally distributed onsite and offshore delivery teams across multiple time zones.
• Support FDR management, commercial governance, contract renewals, service expansions, proposals, and account growth opportunities with Sales, Presales, and Account teams.

Requirements

• Extensive experience leading SAP Managed Services and Service Delivery engagements.
• Strong experience managing offshore delivery teams across multiple geographies and time zones.
• Proven experience estimating, planning, and transitioning SAP AMS takeover services.
• Demonstrated success managing senior stakeholders, critical customer escalations, and sensitive customer environments.
• Deep practical experience supporting SAP S/4HANA environments and transformation programmes.
• Excellent communication, leadership, influencing, commercial, and customer-management skills.

Nice to have

• SAP S/4HANA Public Cloud and SAP Business Technology Platform experience.
• ITIL Foundation or higher certification.
• Experience with SAP Cloud ALM, SAP Solution Manager, and SAP for Me.
• Experience in global system integrators or consulting organisations.
• Experience supporting major outsourcing or transformation programmes.

Culture & Benefits

• Support from an established SAP Practice with functional, technical, and cloud expertise.
• Competitive salary and flexible benefits package.
• Pension, private medical cover, and wellbeing programmes.
• Inclusive environment with support and adjustments available throughout the hiring process.
• Progression opportunities into senior delivery leadership or account management roles.
• Work model prioritising in-person collaboration while supporting flexibility and individual work styles.