SIAM Lead (IT Service Management)

Location: Hybrid in Diegem, Belgium, with 70% home working; the flex abroad program allows working abroad for up to 45 days.

Company

hirify.global is a global business and technology transformation partner delivering services and solutions across strategy, technology, design, engineering, and business operations.

What you will do

• Oversee day-to-day SIAM operations across multiple service providers.
• Facilitate tactical governance, coordination, and planning sessions.
• Manage escalations and coordinate effective collaboration between suppliers.
• Track compliance with policies, standards, and regulatory requirements.
• Contribute to service improvement initiatives and the operational maturity of the SIAM model.

Requirements

• At least 8 years of experience in IT service management or supplier governance.
• At least 3 years of experience in SIAM or a multi-supplier environment.
• Solid understanding of ITSM practices and service coordination processes.
• Experience with ITSM tools such as ServiceNow.

Nice to have

• Experience in regulated industries such as pharma or life sciences.
• Exposure to Agile or Scaled Agile ways of working.

Culture & Benefits

• Hybrid working model with 70% home working.
• Flex abroad program for up to 45 days abroad.
• Company car or mobility budget, health insurance, meal vouchers, and pension plan.
• Net expenses and eco vouchers from €250 per year.
• 32 vacation days plus bank holidays.
• Flexible plan to buy extra days off, update insurance, or purchase home office equipment.