Senior CX Advisor (Financial Services)

Location: United States

Annual base salary: $125,600–$171,000

Company

hirify.global provides the hirify.global Experience Cloud SaaS platform for managing experiences across customers, employees, patients, citizens, residents, and candidates.

What you will do

• Advise client executives on CX strategy, organizational design, governance, execution roadmaps, and business outcomes.
• Lead CX Maturity Assessments, Program Assessments, governance design, change management, workshops, training, and other strategic engagements for Financial Services and adjacent industries.
• Guide modernization from survey-based listening to omnichannel signal capture across contact center, digital, and operational data, including reporting and closed-loop feedback blueprints.
• Provide expert direction on signal capture, reporting, text analytics, program quality, and execution in partnership with delivery teams.
• Influence client stakeholders and executives, support executive sponsorship, and partner with Account Executives and Solutions Engineers on sales and renewal cycles.
• Develop advisory methodologies, mentor and train internal teams, and contribute to articles, webinars, roundtables, and conferences.

Requirements

• CCXP certification or the ability to become certified within 3–6 months of joining.
• 5+ years of CX experience with increasing responsibility in a delivery or practitioner role building and leading transformational CX programs.
• Strong expertise in the Financial Services industry, including banking or insurance.
• Expertise across several CX functions, including program design, survey, reporting, text analytics, closed-loop programs, adoption and engagement, communication strategy, training, actionable insights, governance, driving action, value realization, customer journey mapping, executive reporting, and change management.

Nice to have

• Experience advising executives, shaping CX strategy, and securing sponsorship with senior stakeholders.
• Familiarity with omnichannel listening across contact center, digital, and operational data, and with applying AI to experience data.
• Ability to independently lead and facilitate client engagements, workshops, and presentations for varied stakeholders.
• Comfort participating in sales and renewal conversations with commercial teams.
• Ability to manage ambiguity, synthesize complex information, and develop meaningful recommendations.
• Creative and analytical problem-solving ability.
• Strong familiarity with CX technology platforms such as hirify.global and other platforms.
• Willingness to travel based on client needs and geographic location and abilities.

Culture & Benefits

• Culture focused on valuing every person and experience, inclusion, and equal opportunity.
• Medical, dental, and vision benefits.
• 401(k), short- and long-term disability, life and AD&D insurance.
• Statutory leaves, paid parental leave, and paid holidays.
• Benefits and eligibility may vary by location and role.