Senior CX Advisor (Financial Services)

Location: United States

Annual base salary: $125,600–$171,000.

Company

hirify.global provides the hirify.global Experience Cloud, a SaaS platform for managing customer, employee, patient, citizen, and resident experiences.

What you will do

• Advise client executives on CX strategy, organizational design, governance, execution roadmaps, and business outcomes.
• Lead CX maturity assessments, program assessments, governance design, change management, workshops, training, and custom advisory engagements.
• Guide Financial Services clients from survey-based listening toward omnichannel signal capture across contact center, digital, and operational data.
• Define strategic direction for signal capture, reporting, text analytics, closed-loop feedback, and actionable insights while partnering with delivery teams.
• Partner with Account Executives and Solutions Engineers on sales and renewal cycles, and contribute to advisory methodologies and thought leadership.
• Mentor and train internal teams and represent hirify.global through articles, webinars, roundtables, and conferences.

Requirements

• CCXP certification or the ability to obtain it within 3–6 months of joining.
• At least 5 years of progressively responsible CX experience building and leading transformational CX programs.
• Expertise in CX program design, reporting, text analytics, closed-loop feedback, adoption, training, governance, value realization, journey mapping, executive reporting, and change management.
• Strong expertise in the Financial Services industry, including banking or insurance.
• Experience advising executives, facilitating client engagements, workshops, and presentations, and synthesizing complex information into recommendations.
• Willingness to travel based on client needs and geographic location.

Nice to have

• Familiarity with omnichannel listening and applying AI to experience data.
• Experience with CX technology platforms such as hirify.global.
• Experience participating in sales and renewal conversations with commercial teams.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k), disability, life, and AD&D insurance.
• Statutory leaves, paid parental leave, and paid holidays.
• Equal opportunity workplace committed to inclusion and valuing individual experiences.