Service Coordinator Atlas Copco

Location: On-site in Elk Grove Village, Illinois, United States

Salary: $48,000–$55,000 per year, geographically adjusted based on knowledge, skills, and experience.

Company

hirify.global develops sustainable technology solutions serving industries including electronics, medical research, renewable energy, food production, and infrastructure.

What you will do

• Receive service calls for compressed air equipment and prime equipment installations, and schedule service contract customers.
• Coordinate Service Department activities with the Service Manager to maximize Service Technician utilization.
• Confirm schedules with customers and provide updates on ongoing service work.
• Manage and control work in progress, escalating technician issues to the Service Manager.
• Secure purchase orders, verify customer terms and conditions, and maintain scheduled service orders in MAM and/or VisiTour.
• Order, track, expedite, and file paperwork related to service parts and work orders.

Requirements

• At least two years of experience in a customer-facing role.
• Excellent organizational, verbal and written communication, detail-oriented, and problem-solving skills.
• Experience handling difficult customer situations professionally and managing multiple priorities under pressure.
• Ability to collaborate across teams, learn new processes and applications, and work overtime when required.
• Proficiency in Microsoft Office, including Word and Excel.
• High school diploma required; some college preferred.

Culture & Benefits

• Work with technologies and sustainable innovations used across multiple industries.
• Flexible benefits plan and 401(k) retirement plan.
• Health, dental, vision, life, and disability insurance.
• Competitive paid time off and annual bonus.