Client Service Representative

Location: Wilkes-Barre, Pennsylvania, United States. Hybrid schedule with onsite work Monday through Thursday; Friday work location is flexible based on business needs. Customer site visits are required.

Annual base salary: $52,376.66–$76,194.99. Incentive eligible; not eligible for sales commission.

Company

hirify.global develops sustainable and efficient climate solutions for buildings, homes, and transportation through brands including Trane and Thermo King.

What you will do

• Manage customer satisfaction, retention, growth, account profiles, strategies, service delivery plans, and budgets for an assigned portfolio.
• Respond to customer inquiries and concerns within 24 hours and communicate account issues, goals, and objectives to account teams and leadership.
• Coordinate with service resource coordinators to align technician schedules, parts, and materials with customer commitments and company profitability.
• Support quoted jobs, time-and-material opportunities, quick quotes, sales leads, proposals, and service agreement renewals.
• Review monthly account and service agreement performance, develop correction plans, and follow up on accounts receivable.
• Visit customer sites, participate in meetings and training, and provide weekly activity plans to the Client Service Team Leader.

Requirements

• Ability to communicate effectively in person, by phone, and in writing.
• Proficiency with telephone, voicemail, computers, office equipment, and Microsoft Office, particularly Excel and Word.
• Salesforce exposure and mathematical aptitude.
• Ability to handle high-stress situations and work extended hours when occasionally required.
• Valid driver's license and reliable transportation required.
• Consistent professional attendance and adherence to health and safety procedures; this is a safety-sensitive role and may require additional drug screening.

Nice to have

• Customer service experience.
• Interest in developing toward a future sales opportunity.

Culture & Benefits

• Health insurance and wellness programs available from the first day for employees and families.
• Fertility coverage and adoption or surrogacy assistance.
• 401(k) match up to 6% plus an additional 2% core contribution, for up to 8% company contribution.
• Paid time off includes vacation, paid holidays, floating holidays, sick leave, volunteer leave, and parental leave options.
• Training, educational programs, tuition assistance, and student debt support.