Customer Support Associate

Location: Hybrid role in Atlanta, Georgia, United States, with work-from-home opportunities

Salary: $38,500–$68,970 annual base salary for U.S.-based roles

Company

hirify.global develops software that helps innovators design and build products, buildings, infrastructure, and entertainment.

What you will do

• Support customers through live chat, email, and outbound phone across technical troubleshooting, product usage, onboarding, account setup, mobile applications, and subscriptions.
• Manage multiple customer cases with accurate documentation, clear ownership, and timely follow-up.
• Troubleshoot cloud-based software across browsers, mobile applications, operating systems, and networks using structured investigation methods.
• Explain technical concepts and troubleshooting steps clearly to customers with different levels of technical experience.
• Collaborate with Tier 2, Product, Customer Success, Sales, Finance, and other support teams to resolve issues and identify recurring concerns.
• Contribute to support projects, documentation improvements, training, quality initiatives, and customer advocacy.

Requirements

• Experience in customer service, technical support, help desk support, SaaS support, or another customer-facing environment is preferred.
• Strong written and verbal communication, documentation, organization, and problem-solving skills.
• Ability to use a logical, structured troubleshooting process and explain technical instructions clearly.
• Familiarity with web browsers, mobile applications, iOS, Android, Windows, and cloud-based software.
• Ability to manage multiple customer interactions and cases while maintaining accurate documentation and dependable follow-up.
• Availability to work some holidays according to business needs and team scheduling.

Culture & Benefits

• Work with a global customer support organization focused on positive, customer-centered problem solving.
• Health and financial benefits, time away, and everyday wellness support are available for U.S.-based employees.
• The role may require in-person onboarding and/or in-person identity verification.
• hirify.global promotes an inclusive workplace and culture of belonging.