Scheduling Success Coordinator - French Speaker

Location: Barcelona, Spain

Company

hirify.global provides scientific instruments and services, with a focus on quality, customer satisfaction, and operational excellence.

What you will do

• Lead strategic planning for onsite field service events within an assigned geography.
• Schedule field engineers and alternate service partners for instrument installation, repair, and maintenance.
• Own service order confirmations and ensure customer response-time commitments are met.
• Optimize resource deployment and select cost-effective engineers for service assignments.
• Manage scheduling escalations, shortages, rescheduling, and complex high-impact services.
• Maintain planning records and collaborate with internal stakeholders to improve productivity and customer satisfaction.

Requirements

• Academic degree in a technological or engineering field, or equivalent experience.
• Experience in customer service and/or project management.
• Strong planning, organizational, negotiation, persuasion, and problem-solving skills.
• Ability to work flexibly and autonomously in a dynamic, fast-paced environment.
• Strong communication, collaboration, diplomacy, and attention to detail.
• Fluent French and English required.

Culture & Benefits

• Full-time day schedule with occasional travel.
• Benefits may include a stock purchase plan, life insurance, pension, healthcare, employee assistance, holidays, and company activities.
• Opportunities for professional growth and skills development.
• Work environment focused on integrity, quality, information, and trust.
• Support for work-life balance.