Customer Success Coordinator (German Speaker, VIE Contract)

Location: Barcelona, Spain — hybrid, with 8 days per month in the office. The contract lasts 12 months and starts as soon as possible.

Company

hirify.global provides a SaaS platform for business sustainability ratings and sustainable procurement management.

What you will do

• Manage operational activities for customer programs across Germany, Austria, and Switzerland.
• Support global Account Managers with regional implementation of the hirify.global solution.
• Deliver platform demonstrations, program reports, buyer trainings, presentations, and data analysis.
• Build customer relationships, resolve user issues, and support advocacy among program teams, champions, and buyers.
• Coordinate with Customer Care, Operations, Product, and Sales to resolve customer challenges.
• Lead or contribute to customer-focused and internal projects that improve Customer Success processes and service quality.

Requirements

• Previous customer support experience, preferably with large accounts in a fast-paced environment.
• Fluent written and verbal German and English are required.
• Strong Excel, data analysis, presentation, organizational, and time-management skills.
• Ability to work autonomously, prioritize tasks, summarize data into insights, and build strong internal and external relationships.
• Computer literacy, including Google Suite, Salesforce, Microsoft Office, AI tools, and project management tools.
• Interest in sustainability, procurement, and international multicultural environments.

Nice to have

• Fluency in Polish.
• Formal education in supply chain, sustainability, business, or a related field.
• Knowledge of procurement systems or SaaS solutions.

Culture & Benefits

• Work in an international team focused on sustainability and business impact.
• Positive, inclusive, and multicultural environment based on mutual respect.
• Hybrid work arrangement in Barcelona.
• Accessibility and interview-process adjustments are available for candidates who need them.
• Every application receives a response.

Hiring process

• Submit a CV in English.
• Interview-process adjustments can be requested to support accessibility needs.