Customer Care Specialist (French Market)

Location: Barcelona, Spain; hybrid work with two days of home office per week. Up to four additional weeks of fully remote work are available during the summer period and in December.

Company

hirify.global's TheFork operates a restaurant discovery and booking platform, restaurant management software, and payment products across Europe.

What you will do

• Answer B2C and B2B customer requests by phone, email, and chat.
• Understand customer needs and provide clear, accurate solutions.
• Handle questions, issues, and complaints with professionalism and empathy.
• Follow up on requests and manage several priorities simultaneously.
• Work independently and collaborate with other teams when additional support is needed.

Requirements

• Based in Barcelona.
• Native-level French and fluent English.
• Excellent written and verbal communication skills.
• Experience in a customer support environment.
• Knowledge of CRM tools.
• Empathetic, proactive, autonomous, detail-oriented, and solution-oriented approach.

Culture & Benefits

• Permanent employment contract.
• Flexible hybrid working environment with additional seasonal remote-work flexibility.
• Competitive fixed salary, bonus, and equity.
• Lunch vouchers, lifestyle benefits, and continuous learning programs.
• Fully covered health insurance, life and disability insurance, and paid parental and caregiver leave.
• International, multicultural, and inclusive environment with team-building events.

Hiring process

• Fair recruitment process with reasonable support available for candidates requiring accessibility accommodations.