Customer Operations & Success Manager (Paris)

Location: Hybrid in Paris, France

Company

hirify.global develops a factory operations management platform that helps manufacturing teams identify bottlenecks, synchronize processes, and improve resilience.

What you will do

• Support customer relationships through regular check-ins, business review materials, and day-to-day communication.
• Coordinate onboarding and implementation activities, including logistics and site visits.
• Collaborate with sales, marketing, product, and support teams to deliver consistent customer experiences.
• Share customer insights to influence product development and strategy.
• Identify upsell and expansion opportunities with the sales team.
• Track customer goals, success metrics, challenges, and delivered value.

Requirements

• 1–3 years of experience in a customer-facing and operations role.
• Experience in program or project management, preferably in onboarding or customer-centric processes.
• Strong interest in technology and the data analytics industry.
• Excellent written and verbal communication skills, including presentations for technical and business audiences.
• Experience in supply chain operations, advanced manufacturing, or a high-growth startup environment.
• Native-level French and fluent English required for interaction with international customers.

Culture & Benefits

• Work on a highly impactful product used by manufacturing customers in more than 15 countries.
• Stock options are available to every employee.
• Up to 70% of premium health coverage provided by hirify.global.
• €10 per worked day meal allowance, covered at 50%.
• 50% public transportation coverage or an equivalent sustainable mobility package.
• Collaborative, growth-focused environment with professional development and team connection opportunities.

Hiring process

• 30-minute online HR interview.
• 45-minute online hiring manager interview.
• One-hour on-site study case followed by a 30–45-minute online cultural fit meeting.