1 день назад
Service Administrator with French (Edwards)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Administrator with French (Edwards): Managing customer orders, service orders, delivery dates, and aftersales support for vacuum equipment customers with an accent on French- and English-language communication, SAP administration, and cross-functional coordination. Focus on resolving complex order queries, coordinating sales, service, logistics, technical support, and finance teams, and improving on-time delivery and service outcomes.
Location: Brno, Czech Republic; hybrid work
Company
Vacuum & Edwards manufactures vacuum equipment and provides related customer and service support.
What you will do
- Act as the central customer contact for order-related and complex service queries.
- Manage customer orders, delivery dates, holds, and escalations to support on-time delivery.
- Support the Service Sales team with quotations, pricing, availability, and product information.
- Manage service orders in SAP and coordinate with field service and repair centre teams.
- Advise customers on aftersales options and return processes.
- Coordinate with sales, technical support, logistics, product, service, distribution, and finance teams.
Requirements
- Fluent French and English for daily written and spoken communication.
- Strong communication skills and a customer-focused approach.
- Ability to solve problems patiently, multitask, and work under stress.
- Ability to cooperate effectively as part of a team.
Nice to have
- Knowledge of Czech or another language.
- Experience with SAP, administration tools, or database management systems.
Culture & Benefits
- 37.5-hour working week, 5 weeks of vacation, and 3 additional days off.
- Possible home office and modern offices near the city centre.
- Wellbeing activities, Multisport card, and wellness vouchers.
- Professional growth opportunities, supportive management, career paths, and development plans.
- Access to LinkedIn Learning, soft skills training, and language courses.
- Annual salary increase, pension insurance contribution, and daycare contribution for children up to 3 years old.
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